With the hustle and bustle of day-to-day life a personal assistant surely would come in handy, right? While this may not be fiscally responsible, maybe a voice assistant would be. In our last article, The Ping: Voice Assistants, we discussed how a voice assistant can manage a lot of your needs. Things such as the weather for the day, the traffic to work and your grocery list. However, sometimes just managing your house is what you need the most help with. Are you aware that they can do that too and what they are really managing?

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*Special Alert* – Apple FaceTime Bug

Occasionally news crosses our desk that immediately make us want to forward it to friends and family as a warning. This is one of those…

What is the problem?

“A significant bug has been discovered in FaceTime and is currently spreading virally over social media. The bug lets you call anyone with FaceTime, and immediately hear the audio coming from their phone — before the person on the other end has accepted or rejected the incoming call. Apple says the issue will be addressed in a software update “later this week”.”

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Working remotely may seem rather quick and easy. You head on over to your local coffee shop, order your triple-shot, half-caff, no foam, extra hot latte and sit at your favorite table in the corner.  You double check to make sure no one is looking over your shoulder, pop open your laptop and get to work. Right? Well, it’s actually a little more complicated than that. Staying secure in a non-secure work place comes with some much needed extra steps to keep your company data away from prying eyes.

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Do you currently have VoIP or contemplating getting VoIP?  VoIP is a finicky technology to set up.  If not done correctly, you can have all sorts of quality issues with the service.  Before we go over some technological symptoms of VoIP being set up incorrectly, let’s first define what VoIP is.  VoIP stands for Voice over Internet Protocol which is voice calls are going to be traversing the Public Internet as data packets (emails and surfing the net are data packets).  This method is not your traditional phone service going over copper lines and is rising in popularity in today’s business landscape.

If you have VoIP and you are experiencing call quality issues such as echoes, dropped calls, voice sounding mechanical, delayed dialogue, and dialogue cutting in and out then chances are, the type of Internet connection is the issue and you probably have a Public Internet connection such as DSL, UVerse, Cable, or Wideband.  There are many factors that affect call quality in a Public Internet Access.  The following link describes Latency, Jitter, and Packet Loss and how it affects call quality with VoIP calls:
http://www.dslreports.com/faq/12257 (or on following pages)

Public Internet Access is not the correct vehicle for VoIP because the internet cloud levels for Latency, Jitter, and Packet Loss are too high.  The best vehicle for VoIP is MPLS.  Below is a link on MPLS technology and VoIP:

MPLS is the technology behind our privately owned IP Backbone and it is a Telephone Company technology only – not Cable’s.  It is not only a labeling technology which allows us to recognize and prioritize certain data packets, but it rides on our private backbone which is provisioned to control the threshold of Latency, Jitter, and Packet loss (controlling these thresholds are also known as Quality of Service or QoS). Therefore keeping these levels low enough to not affect call quality. We cannot control these levels or recognize CoS (prioritization of data packets is called Class of Service or CoS in our industry) in the Public Internet Cloud.  AT&T has the largest IP backbone not only in the US but the largest in the world and therefore your VoIP calls will be going across this “Private Pipe” instead of the internet – the correct way to handle VoIP to maintain call quality and integrity.

There is a common misnomer that increasing bandwidth will address the VoIP issues.  There are much more to VoIP quality than bandwidth.  Bandwidth may mask the underlying issue and is like a finger in the dam if you experienced these symptoms. Please remember, at the end of the day, increased bandwidth on Public Internet access is still going across the Public Internet.  If you are experiencing these issues and still are even though you have increased your bandwidth or you are contemplating going to VoIP and are interested in learning more about MPLS, please reach out to me and we can set up a time for a consultation.

Senior Fiber Specialist – Fiber Solutions
AT&T National Business
Mobility (Cell phones, Plans, Business Applications, etc.), Wire Line Solutions (Basic Office Lines, T1’s, Fiber, MPLS, Hosting/Collocations, Cloud Computing, etc.), and Cyber Security (Network Security: Premise & Network Based Firewalls, DDOS+Intellectual Property+Customer Data Protection, Vulnerability Scanning, Endpoint Security, Prevention Consulting, Monitoring, Detections, Threat Management, and Incident Response and Forensics)
Direct: 512-571-7949
Fax: 512-623-7734
Email: [email protected]



Last week we covered all the things you need to worry about if you move your system to the cloud, Will the Cloud Still Be Your Friend On A Rainy Day?. This week we’re focusing on moving your phone system to the cloud.

Although moving your phone services to the cloud may seem like a slam dunk, there are many pitfalls that you need to be aware of. This is because the technology that hosted phone systems rely on, Voice over IP, is one of the most complex and most sensitive technologies currently available.

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Most of us look at that update notification from our devices and think, “I’ll do that later.” When we finally get around to it, there are multiple updates that have been sitting there for weeks. We continue with this behavior because nothing has happened to me yet. In order to change those behaviors, let’s begin to think of updates like you would your car insurance. If you waited to cover yourself, that fender-bender might have cost you a LOT more in the long run.

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What’s a Bee-YOD (BYOD)?

What is a BYOD anyway? The next hipster dog breed?

BYOD stands for Bring Your Own Device. You’ll normally see this term used in reference to devices that are brought into your office by your employees and contractors.

If you haven’t addressed it yet then now is the time! One of your most important business assets, your data, is walking out the door every day on your employee’s phones. Until you get a grip on how this data is being handled your business is at risk.


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Apple iPhone Battery Issue

By now you’ve probably heard the scoop around Apple iPhone batteries. When Apple released update 10.2.1 nearly a year ago, iPhone 6 models started slowing down. It turns out that Apple intentionally slowed these phones to make them more reliable during peak performance. Apple eventually also pushed this update to iPhone 7 models.

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Being the smart guys they are, Microsoft is taking advantage of the rise in malware on Google Android-based phones. They are offering free Windows phones to users who describe their Android malware problems (Microsoft offers free Windows phones to Android malware victims). Don’t be surprised if Microsoft decides to make the same offer to Apple iPhone users since iPhones also have security issues (iPhone security bug lets innocent looking apps go bad). The flaw in the plan is that Microsoft Windows phones also have malware issues(Windows phone text message bug discovered).
What to do? We recommend the following:
* Practice safe surfing, even on your phone.
* Be smart about attachments – Don’t open anything sent to you that you aren’t expecting.
* Don’t install anything that you haven’t researched. Any app can be a gateway into your data.
* Keep control of your phone and the data on it by installing a pass code.