We provide a proactive approach to managing IT resources – providing you with local staff to reduce the complexity, improve availability and security, and reduce acquisition and operating costs associated with IT.

Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications and Vendors. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a Technology Plan that aligns with your long-term business goals.

We become an extension of your business, and true partner. Because our support agreements are based on a monthly fee allowing you the ability to budget your IT costs annually, we assume both financial and technical risks in our relationship, building our commitment to provide a proactive approach to managing IT resources – providing you with local, full-time staff to reduce the complexity, improve availability and security, and reduce acquisition and operating costs associated with IT.

Financial

Would you like to increase the security of your network?
With banks and credit unions – we learn how you operate to apply our experience and familiarity with financial industry regulations related to IT – and review network security, provides solutions to enhance your business continuity plans, and help you prepare for regulatory agency technology audits. Our financial institution-specific services also include 3rd party network penetration tests and security audits.

Legal

Are you seeking an IT firm experienced in supporting your legal processes, equipment and software applications?

Would you like to reduce the cost and complexity of your technology?

Our Legal-specific services include:

Data storage and virtualization solutions for e-discovery, archiving and document management.
Managed, archived email
Proactive 24×7 Network Monitoring and alerts for critical issues
Branch or virtual office connectivity support
Remote access to your office files and data while traveling or in court

We are your Legal Technology Solutions support specialists.

We help firms like yours achieve your specific business goals through an analysis of your current and future business needs, assessing your existing technology and developing solutions that will enable you to grow your practice profitably and reach your goals.

Leverage our expertise and reap the benefits for your firm. Increase your staff’s productivity and efficiency while reducing costs and mitigating risk. Contact us today to discuss the many benefits our legal IT services can provide your firm.

Engineering

Are you seeking an IT firm experienced in supporting your Engineering processes, equipment and software applications?

We have years of experience with Autodesk and Bentley products and their support and licensing idiosyncrasies.

Leverage our expertise and reap the benefits for your business. Increase your staff’s efficiencies and productivity while reducing costs and mitigating risk. Contact us today to discuss the many benefits our IT services can provide your business.

Manufacturing

Are you seeking an IT firm experienced manufacturing ERP processes and software?

Would you like to increase uptime of your network?

Our Manufacturing-specific services include:

-Manufacturing Resource Planning and Business Productivity Software support.
-Proactive 24×7 Network Monitoring and alerting for your ERP systems.
-Experienced, efficient service desk staff for immediate response.
-Ongoing business needs analyses and technology assessments for continuing process and system availability improvement.

Government

Do you need an IT firm experienced in delivering the needs or your local government?

We have years of experience working with local governments like yours.
-Our staff has years of experience working with Tyler Tech's suite of products.
-We have developed budgeting process specifically for our local government customers.
-Our entire staff has cleared CJIS security requirements.

Communications & Email Services

Email Solutions
Hosted Email
Messaging & Collaboration Solutions

IT Consulting Services

IT Assessment
IT Planning Services
IT System Implementation

IT Services

On-Site Computer Repair & Support
Remote Support & Training
Service / Help Desk (24×7)

Networking

Network Security Services
Networking Solutions
Mobile Computing

Business Continuity Services

Disaster Recovery
Business Continuity Planning

Cloud and Backup Services

Cloud Computing
Remote Storage Service

IT Solutions

The experience of our Certified Network Engineers and Technicians, combined with our strategic partnerships, allows us to competently evaluate all of your organization’s IT needs.

Our solutions are designed to reduce your costs, increase your revenue and mitigate your business risks through their productivity- and efficiency-enhancing benefits.

We Support:

Desktop environments including Windows, MacOS, and Linux

Server environments including both Windows Server and Linux, running many different application suites and database backends.

We’re Authorized:

We’re authorized partners for Cisco, Dell, Google Apps, HP, Lumension, Microsoft, SonicWall, Symantec, Veeam, and VMware. We’re recognized by VMware as a Professional Solution Provider.

We Do Planning:

Our services include infrastructure virtualization, planning & managing business continuity/disaster recovery plans & CAD/RMS – serving organizations including architecture firms, banks, credit unions, engineering firms, and law enforcement entities. With law enforcement entities–we plan, implement, and support IT environments for Computer Aided Dispatch software/Records Management Systems (CAD/RMS). For software developers, we listen to develop solutions designed to simplify management of IT resources – including those used for dev/test purposes – and improve the productivity of internal IT support employees.

Cloud Computing

Does your business demand greater performance, rapid scalability and higher availability from your line of business and productivity applications to remain competitive?

Are you seeking scalable, resilient, cost effective solutions to meet your business needs?

Does your staff utilize office suite, CRM or service delivery applications?

Would your business benefit from highly redundant, recoverable solutions in the event of disaster?

Stop paying the high cost of traditional software – simply pay one low, flat fee per month!

Our Cloud Computing solutions include:

Email, calendaring, word processing, spreadsheet, service, CRM applications and more
All of the highly-available, secure storage space your organization will ever need
Email security and archiving
The world’s #1 sales automation software
All upgrades and revisions

Our Cloud Computing Solutions include everything: service, maintenance and support.
Let us help you identify the right applications for your business and provide all of your service, support and maintenance while increasing your productivity and meeting your budgetary requirements.

Never pay to upgrade your software applications again – all revisions and upgrades are included!
Find out how much our Cloud Computing Solutions can save your organization, and experience the tax benefits of converting your software costs to a flat monthly operating expense. Contact us today!

Email Solutions

How much more productive would you be with bullet-proof email security and availability?

UniVista provides guaranteed uptime of your email services, along with threat protection from viruses, spam and malware.

State of the Art Security Filtering

Policy based spam, virus, content and attachment filtering
Disaster Recovery mail spooling for 5 days with notification
Award winning 99.7% spam capture rate

Message Continuity

60 rolling days of full featured webmail access in the event your server is unavailable
Once your server is restored, messages are delivered and maintain the status of read, unread, delete, and sent
Message Archiving and Compliance
Quickly deployed hosted solution to fully meet the compliance standards
Compliant solutions for FINRA/NASD, SEC, SOX, HIPAA, and more

Easy Administration

No hardware or software to install
Spam Quarantine Report emails allow end users to manage their own spam
Easy yet powerful web console with role-based permissions, allowing administrators complete control

World Class Support 24 x 7 x 365

Our support team is always available when you need them via web, email, or phone
Take advantage of these easily attainable benefits without high set up costs

Messaging and Collaboration Services

Empower your employees and increase productivity. Let us show you how to add a collaborative approach to your organization allowing all workers to share critical information and manage documents more efficiently than ever before.

Add a collaborative approach to content management across all of your business units and improve your organization’s effectiveness, efficiencies and net profits.

Get more out of your information
Make better-informed decisions through centralized access to information and improved abilities to locate relevant content; implement comprehensive control over the storage, security, distribution, reuse, and management of documents and other electronic content such as Web pages, PDF files, and e-mail messages; submit work from collaborative sites to portals by using tools that simplify content reuse and publishing.

Streamline your business processes
Accelerate internal and external shared business processes, share business information within and outside of your organization; make business process initiation, participation, tracking, and reporting easy and flexible by providing a simple, consistent user experience through familiar client applications; optimize the way people, content, and processes interact within and across organizations.

Remote Storage Services

An important component to your business continuity or disaster recovery strategy is the capability to back up and store your critical data to a secure offsite location, allowing you to retrieve it from any Internet-connected device should your organization experience a business interruption, catastrophic failure or the inability to access your place of business.

Our remote storage service securely encrypts your data before it leaves your premises, and backs it up automatically to our secure datacenters, which provide redundancy and security to the lifeblood of your business. When necessary, restoring files securely over the Internet takes just a few mouse clicks.

Allow us the opportunity to demonstrate the benefits our Remote Storage service can provide your organization.

Disaster Recovery & Business Continuity

Statistics show that on average, over 40% of businesses that do not have a Disaster Recovery Plan go out of business after a major loss like a fire, a break-in, a storm, or sabotage.

A Good Plan Increases Your Chances of Recovery
There is no reason a temporary setback should turn into a permanent failure – if you protect your organization before disaster strikes. The first step is to create a Disaster Recovery, or Business Continuity Plan. We can help you get started right away. We will put together a comprehensive plan for your entire organization, considering key components crucial to your recovery, and establish a formal process to be followed to restore your business continuity when a disaster occurs.

Your Disaster Recovery Plan will be a comprehensive, step-by-step process for you and your staff to follow, covering such items as contacting your local authorities and insurance carriers, re-establishing phone service, sourcing equipment, restoring data, and all essentials needed to restore your organization’s operational capability.

IT Assessment & Planning Services

A comprehensive IT assessment will help you better understand your current state of technology and prepare your organization for future needs and growth.

Our engineers and consultants can help you achieve these objectives through a comprehensive analysis of the state of your organization from a technology perspective. Once we understand your current and future business needs and goals, we can develop a technology plan that aligns with these and your budget.

A well-designed technology plan can help your organization achieve its mission. Our effective, systematic approach to helping you envision your technology goals, determine your current technology reality, create your technology plan, and prioritize and implement change will help reduce your organization’s technology costs while improving efficiency.

Envision your Organization’s Technology Goals
Because your technology plan will become a detailed, written document that connects your organization’s use of technology (current and future) to achieving your organization’s mission, it is critical to begin any planning activity with your Mission Statement and Services. This Statement will be included in your Technology Plan and will act as your compass when moving forward with Technology.

Assess your Current Technology
We will develop a complete picture of the technology needs required to meet your organization’s technology goals through completion of your technology inventory, including all hardware and software currently in use throughout your organization.

Assess Internal Practices
We will help you assess your organization’s current internal policies and procedures in the areas of technology training, security and disaster recovery.

Survey Staff Skills
This process will Identify which of your staff members may need training, and discover who can act as resources within your organization.

Create your Technology Plan
We will utilize the information gathered during the envisioning and assessment process to design a technology plan that will take your organization from its current operating reality to your technology goals. Your technology plan will address the following areas:

Identify Immediate (Critical) Needs
Your immediate technology needs will be addressed by priority. Critical needs are classified as situations that severely hamper or prevent the execution of activities key to your organization.

Review Hardware Fault-Tolerance Strategy (Servers and Mission-Critical Workstations and Devices)
By insuring that all servers and other mission-critical appliances are hardware fault-tolerant, we can significantly minimize downtime and remediation costs when a failure occurs. For example, when properly implemented, server hard disk fault-tolerance can allow the resumption of normal server operation within a matter of minutes, should a hard disk fail.

Review Data Fault-Tolerance Strategy (Backup, Anti-Virus/Anti-Spam, Anti-Spyware, Critical Updates, Power Conditioning)
Numerous factors have the ability to corrupt your critical Data. Viruses, spyware, and other unforeseen causes such as unstable or “dirty” power conditions have all been shown to corrupt systems and critical data. We will review your current strategies and make recommendations to insure the integrity of your data, as well as the ability to restore data in the event of corruption or disaster.

Recommend Efficiency Improvements/Cost-Reducing Strategies
As we work to develop your technology plan, we will be able to suggest cost-saving strategies and recommend changes to your current infrastructure that will also result in improved efficiency.

Prepare End-Of-Life Equipment Upgrade/Replacement Plan
In many cases, replacing aging equipment actually helps reduce your costs. It is more economical to replace aging workstations than to continue to upgrade or maintain them, when actual physical labor costs are recognized, along with the cost of replacement parts.

Implement a Scheduled Maintenance Program
Scheduled maintenance should be a part of any organization’s technology plan. At a minimum, regular maintenance, when performed properly, will maintain service pack levels and critical updates on all equipment, and insure that hardware and data fault-tolerance procedures are being properly maintained. A good maintenance program will also include remote network monitoring, providing economical 24x7x365 real-time analysis of all of your critical devices and services.

Develop a Disaster Recovery Plan
It’s never too early to address disaster recovery. We will help you develop a comprehensive disaster recovery plan that you can implement immediately, to get your organization up and running as quickly as possible, in the event of disaster, service interruption or catastrophic failure to your environment.

Prioritize Technology Improvements in Phases
We will schedule implementation of your technology plan into phases tailored to meet your organization’s forecasting and budgetary requirements, starting with your highest priorities first.

Implement Change
We will successfully implement each phase of your technology plan in order for you to achieve your technology goals.

Evaluate and Revise
Your technology plan will be evaluated and revised throughout each phase of implementation, in order to insure the successful achievement of your technology goals.

On-Site Computer Support & Repair

Do you need an IT support organization that will actually come onsite, learn your business needs and become a part of your organization?

We recognize that modern IT support does not mean that we do everything remotely.
In fact, each of our support agreements includes an onsite component because we realize that you need an onsite tech to get the support that you deserve.

Do you need a tech onsite every day?

Give us a call. We have a support agreement that can meet your needs.

Training

At Univista we realize that our customers will not get the full potential out of their organizations until their staff is trained on basic system functions and process.
That’s why we include training in our support agreements.

A trained staff will help your business:
-Be more secure - A trained staff will be able to recognize exploits that sneak through your spam filter.
-Be more efficient - A trained staff will be able to fully utilize the applications necessary to make your business successful.
-Be ready for a disaster - A cross trained staff is more resilient, productive, and makes better decisions because they know their co-workers needs, responsibilities, and processes.

Service / Help Desk

Our Service Desk personnel are certified to support all Microsoft Network Operating Systems, Desktop Operating Systems, Office Applications and all versions of Outlook, Exchange Server and SQL Server, as well as Server and Desktop Hardware, Printers, Network Copiers, Scanners, Smartphones and PDA’s.

Just Pick Up the Phone
How much is it worth to your organization to receive help when you need it? Sometimes it is the difference between getting that task, project or bid completed on time, or missing your deadline. Face it – that equates to real dollars and cents. Our Service Desk is available 24 hours a day, 7 days a week, 365 days a year because you never know when you will need us.

Our Product is Customer Satisfaction!

UniVista Business Solutions