[{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/univista.com\/posts\/the-ping-voip-call-quality-issues-common-mistakes-and-symptoms\/#BlogPosting","mainEntityOfPage":"https:\/\/univista.com\/posts\/the-ping-voip-call-quality-issues-common-mistakes-and-symptoms\/","headline":"The Ping: VoIP Call Quality Issues \u2013 Common Mistakes and Symptoms","name":"The Ping: VoIP Call Quality Issues \u2013 Common Mistakes and Symptoms","description":"ShareTweet Do you currently have VoIP or contemplating getting VoIP?\u00a0 VoIP is a finicky technology to set up.\u00a0 If not done correctly, you can have all sorts of quality issues with the service.\u00a0 Before we go over some technological symptoms of VoIP being set up incorrectly, let\u2019s first define what VoIP is.\u00a0 VoIP stands for […]","datePublished":"2018-08-31","dateModified":"2018-08-31","author":{"@type":"Person","@id":"https:\/\/univista.com\/posts\/author\/corie-bogan\/#Person","name":"Corie Bogan","url":"https:\/\/univista.com\/posts\/author\/corie-bogan\/","identifier":5,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/1cc33ae534ef31a23f9281fa0d638eb45e31ff2282dc8fabaf8cec72af5f1961?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/1cc33ae534ef31a23f9281fa0d638eb45e31ff2282dc8fabaf8cec72af5f1961?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"UniVista","logo":{"@type":"ImageObject","@id":"https:\/\/univista.com\/wp-content\/uploads\/2018\/03\/Univista-Logo-e1522352689794.png","url":"https:\/\/univista.com\/wp-content\/uploads\/2018\/03\/Univista-Logo-e1522352689794.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/univista.com\/wp-content\/uploads\/2017\/11\/Ping-Logo-300x126.png","url":"https:\/\/univista.com\/wp-content\/uploads\/2017\/11\/Ping-Logo-300x126.png","height":"126","width":"300"},"url":"https:\/\/univista.com\/posts\/the-ping-voip-call-quality-issues-common-mistakes-and-symptoms\/","about":["internet","iPhone","planning","Security","The Ping","wifi"],"wordCount":587,"articleBody":"ShareTweet                                        Do you currently have VoIP or contemplating getting VoIP?\u00a0 VoIP is a finicky technology to set up.\u00a0 If not done correctly, you can have all sorts of quality issues with the service.\u00a0 Before we go over some technological symptoms of VoIP being set up incorrectly, let\u2019s first define what VoIP is.\u00a0 VoIP stands for Voice over Internet Protocol which is voice calls are going to be traversing the Public Internet as data packets (emails and surfing the net are data packets).\u00a0 This method is not your traditional phone service going over copper lines and is rising in popularity in today\u2019s business landscape.If you have VoIP and you are experiencing call quality issues such as echoes, dropped calls, voice sounding mechanical, delayed dialogue, and dialogue cutting in and out then chances are, the type of Internet connection is the issue and you probably have a Public Internet connection such as DSL, UVerse, Cable, or Wideband.\u00a0 There are many factors that affect call quality in a Public Internet Access.\u00a0 The following link describes Latency, Jitter, and Packet Loss and how it affects call quality with VoIP calls:http:\/\/www.dslreports.com\/faq\/12257 (or on following pages)Public Internet Access is not the correct vehicle for VoIP because the internet cloud levels for Latency, Jitter, and Packet Loss are too high.\u00a0 The best vehicle for VoIP is MPLS.\u00a0 Below is a link on MPLS technology and VoIP:http:\/\/ezinearticles.com\/?MPLS-and-Its-Role-With-VoIP&id=1609433MPLS is the technology behind our privately owned IP Backbone and it is a Telephone Company technology only \u2013 not Cable\u2019s.\u00a0 It is not only a labeling technology which allows us to recognize and prioritize certain data packets, but it rides on our private backbone which is provisioned to control the threshold of Latency, Jitter, and Packet loss (controlling these thresholds are also known as Quality of Service or QoS). Therefore keeping these levels low enough to not affect call quality. We cannot control these levels or recognize CoS (prioritization of data packets is called Class of Service or CoS in our industry) in the Public Internet Cloud.\u00a0 AT&T has the largest IP backbone not only in the US but the largest in the world and therefore your VoIP calls will be going across this \u201cPrivate Pipe\u201d instead of the internet \u2013 the correct way to handle VoIP to maintain call quality and integrity.There is a common misnomer that increasing bandwidth will address the VoIP issues.\u00a0 There are much more to VoIP quality than bandwidth.\u00a0 Bandwidth may mask the underlying issue and is like a finger in the dam if you experienced these symptoms. Please remember, at the end of the day, increased bandwidth on Public Internet access is still going across the Public Internet.\u00a0 If you are experiencing these issues and still are even though you have increased your bandwidth or you are contemplating going to VoIP and are interested in learning more about MPLS, please reach out to me and we can set up a time for a consultation.LINH NGUYEN (WINN)Senior Fiber Specialist \u2013 Fiber SolutionsAT&T National BusinessMobility (Cell phones, Plans, Business Applications, etc.), Wire Line Solutions (Basic Office Lines, T1\u2019s, Fiber, MPLS, Hosting\/Collocations, Cloud Computing, etc.), and\u00a0Cyber Security\u00a0(Network Security: Premise & Network Based Firewalls, DDOS+Intellectual Property+Customer Data Protection, Vulnerability Scanning, Endpoint Security, Prevention Consulting, Monitoring, Detections, Threat Management, and Incident Response and Forensics)Direct:\u00a0512-571-7949Fax:\u00a0512-623-7734Email:\u00a0ln496n@att.com  ShareTweet                                        "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Posts","item":"https:\/\/univista.com\/posts\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"The Ping: VoIP Call Quality Issues \u2013 Common Mistakes and Symptoms","item":"https:\/\/univista.com\/posts\/the-ping-voip-call-quality-issues-common-mistakes-and-symptoms\/#breadcrumbitem"}]}]